Is your team's suggestion box empty? Today's article will help your team understand and address the top two reasons why customers don't complain.
Although there are a lot of factors that play into customer satisfaction, there is one simple thing your janitorial teams should start doing today.
Learn how commercial cleaning software can help your management team create and implement a rock-solid customer referral program.
Tired of New Year's resolution insanity? Instead of failing again, try setting and achieving your janitorial goals as a team.
This holiday season, CleanTelligent comes bearing janitorial software as well as four more gifts that your team can start using today.
Pour yourself a cup of hot chocolate and learn what Santa Claus can teach your janitorial management team about leadership this holiday season.
Start looking for ways your custodial management team can strengthen existing customer and employee relationships by simply expressing gratitude.
Running a successful business in the janitorial/sanitation industry can bring you a feeling of personal success as well. Read about some examples.
Key performance indicators (KPIs) are a great way to gauge your customer service efforts, but data cannot drive your customer service program. Good customer service is a balance between making and keeping promises, following up, and looking for new ways to make the customer's life easier.