09Apr
Why Some Customers Never Complain and What to Do About It
by Heather Siefert

Is your team's suggestion box empty? Today's article will help your team understand and address the top two reasons why customers don't complain.

12Mar
The Value of Customer Satisfaction
by Heather Siefert

Although there are a lot of factors that play into customer satisfaction, there is one simple thing your janitorial teams should start doing today.

16Jan
Create a Customer Referral Program Using Commercial Cleaning Software
by Heather Siefert

Learn how commercial cleaning software can help your management team create and implement a rock-solid customer referral program.

03Jan
Achieving Your Janitorial Goals, One Team at a Time
by Heather Siefert

Tired of New Year's resolution insanity? Instead of failing again, try setting and achieving your janitorial goals as a team.

18Dec
Four Gifts from a Janitorial Software Company
by Heather Siefert

This holiday season, CleanTelligent comes bearing janitorial software as well as four more gifts that your team can start using today.

04Dec
Janitorial Management Lessons from Santa Claus
by Heather Siefert

Pour yourself a cup of hot chocolate and learn what Santa Claus can teach your janitorial management team about leadership this holiday season.

20Nov
The Role of Gratitude in Custodial Management
by Heather Siefert

Start looking for ways your custodial management team can strengthen existing customer and employee relationships by simply expressing gratitude.

08Nov
Personal Success in the Janitorial/Sanitation Industry
by Heather Siefert

Running a successful business in the janitorial/sanitation industry can bring you a feeling of personal success as well. Read about some examples.

24Oct
Sweep Up the Competition with Excellent Customer Service
by

Key performance indicators (KPIs) are a great way to gauge your customer service efforts, but data cannot drive your customer service program. Good customer service is a balance between making and keeping promises, following up, and looking for new ways to make the customer's life easier.