Acquiring a new customer can cost between five and 25 times more than retaining an existing customer. Instead of trying to make up lost revenue by selling new contracts— develop processes to retain your customers. The key, create procedures to help your team consistently deliver the cleaning standards you promised.
Our janitorial quality control inspection software makes it easy to monitor, photograph, and document your team’s cleaning history. The process helps you hold employees accountable and quickly correct cleaning deficiencies. The increase in accountability will increase your customer's satisfaction and lifetime revenue.
When a service request is made, the customer expects that you will confirm that it has been received, when it is processed, and finally when it is completed. Although this process is good customer service, it can be time-consuming. The manual flow of communication between your employees and clients is costing your business valuable time.
Fortunately, you can customize the way our work order and job scheduling solutions automate the flow of communication inside and outside your organization. This gives you the freedom to reinvest your time into other important projects, like measuring customer satisfaction.
It is easy to confuse a lack of negative feedback as customer satisfaction. However, 96 percent of unhappy building patrons leave without ever voicing a complaint. Today, 64 percent of consumers choose to do business with companies that maintain their restrooms. The bottom line, lingering messes—impact your customer’s revenue and hurt your team’s ability to retain their business.
CleanTelligent makes it easy to generate unique QR codes for every area you care for. Now instead of unknowingly letting messes fester, building patrons can scan the code and fill out the customer satisfaction survey. Once submitted, the software will send the results to your front-line team as a work order. This is the perfect way to deal with messes that happen in between cleanings.
If you reduce customer churn by 5 percent—you can increase profitability by 25 to 95 percent. As a building service contractor, transparent communication that includes performance metrics is essential to earning your customer’s trust.
As your team simplifies workflow communication, CleanTelligent analyses your performance. Results will automatically display in our Reporting and Business Intelligence dashboards. If there is an issue, use the data to communicate your future action steps and show improvement.
To increase your existing customer loyalty, you must keep your products and services in front of your customers. CleanTelligent Software’s custom branding options help increase your customer retention by simplifying your customer’s experience.
For instance, instead of logging in to the CleanTelligent Mobile App or website, your customers can go directly to your mobile app or website. Your own branding will help your customers associate you with your dedication to janitorial quality control.
As your business retains more customers through janitorial quality control, invite your loyal customers to help you grow your business by inviting them to:
During a bid presentation, use the data you have logged for other clients to prove your team’s dedication and attention to a consistent clean. All of these activities will help your team create a reputation of quality service. As the reputation precedes your sales team, your team will able to close more contracts.