Evaluating Customer Retention in Commercial Cleaning
by Heather Siefert

In our last article, we looked at setting SMART goals for your commercial cleaning business. In this article, we will look at how key performance indicators (KPIs) and other metrics can help track overall team performance.

Increasing Customer Retention in Commercial Cleaning
by Heather Siefert

The sheer volume of data that commercial cleaning companies accumulate can be overwhelming, especially if you don't have a way to quickly summarize and use it. In the next two blog articles, we will look at how you can apply metrics to your customer experience to increase retention.

Janitorial Businesses That Work Smarter
by Heather Siefert

With the end of the calendar year approaching, protecting your free time is important. Explore three simple strategies that will help you and your janitorial business use your time to work smarter.

Delegating Effectively for Your Cleaning Business
by Heather Siefert

Running a cleaning business isn't easy, and at times it can be overwhelming. Feel confident in asking others for help and delegating to competent employees.

Creative Ways to Celebrate Anniversaries and Milestones
by Heather Siefert

Your cleaning business' milestones and anniversaries are something to be celebrated, not dreaded. Check out a few ways you can make the most out of the celebrations without breaking the bank or inducing a headache.

Four Ways to Achieve a Work-Life Balance
by Erica Rivas

There are many benefits to achieving a work-life balance. Find out why it's important not only for yourself, but for your cleaning business as well.

Customer Loyalty and Communities: The Power of Giving Back
by Erica Rivas

As business owners and managers, your ultimate goal is to make your business successful. A successful business is made up of various elements and factors, an important one being customer loyalty. Learn how your community can help your business be successful!

Simple and Affordable Employee Appreciation Ideas for Your Business
by Erica Rivas

You don't have to spend a fortune on employee appreciation. Here are a few small and simple ways to let your cleaners know on a regular basis that you're thankful for the work they do.

Tips for Training Employees with a Language Barrier
by Erica Rivas

Language barriers, like any other barrier to communication, can be challenging for employee training. Here are a few tips to help you break down language barriers with your cleaners and effectively train them.