Why Some Customers Never Complain and What to Do About It
by Heather Siefert

Is your team's suggestion box empty? Today's article will help your team understand and address the top two reasons why customers don't complain.

The Value of Customer Satisfaction
by Heather Siefert

Although there are a lot of factors that play into customer satisfaction, there is one simple thing your janitorial teams should start doing today.

Create a Customer Referral Program Using Commercial Cleaning Software
by Heather Siefert

Learn how commercial cleaning software can help your management team create and implement a rock-solid customer referral program.

Achieving Your Janitorial Goals, One Team at a Time
by Heather Siefert

Tired of New Year's resolution insanity? Instead of failing again, try setting and achieving your janitorial goals as a team.

Four Gifts from a Janitorial Software Company
by Heather Siefert

This holiday season, CleanTelligent comes bearing janitorial software as well as four more gifts that your team can start using today.

Janitorial Management Lessons from Santa Claus
by Heather Siefert

Pour yourself a cup of hot chocolate and learn what Santa Claus can teach your janitorial management team about leadership this holiday season.

The Role of Gratitude in Custodial Management
by Heather Siefert

Start looking for ways your custodial management team can strengthen existing customer and employee relationships by simply expressing gratitude.

Personal Success in the Janitorial/Sanitation Industry
by Heather Siefert

Running a successful business in the janitorial/sanitation industry can bring you a feeling of personal success as well. Read about some examples.

Evaluating Customer Retention in Commercial Cleaning
by Heather Siefert

In our last article, we looked at setting SMART goals for your commercial cleaning business. In this article, we will look at how key performance indicators (KPIs) and other metrics can help track overall team performance.